At ClearwaterFlow, we strive to ensure every customer is fully satisfied with their purchase. If for any reason you are not completely happy with your order, we are here to help.
Return Eligibility
We accept returns within 30 days of the delivery date under the following conditions:
- The item must be unused, unwashed, and in its original condition.
- All original packaging, tags, accessories, and documentation must be included.
- Items must be returned in a resalable condition.
We reserve the right to refuse returns that do not meet these conditions.
Return Shipping Address
Please send approved returns to:4520 Majestic St, Houston, TX 77026, United States
Non-Returnable Items
Certain items may be marked as final sale and are not eligible for return, refund, or exchange. Please review product descriptions carefully before purchasing.
How to Initiate a Return
To request a return, please email us at:
service@clearwaterflow.com
In your request, include the following:
- Your order number
- The items you wish to return
- The reason for the return
- Any relevant photos
Once your return request is approved, we will provide return instructions, including the return address. Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.
Damaged or Incorrect Items
If your item arrives damaged, defective, or not as described, please contact us within 7 days of receiving the order. We may request photos for verification. Once confirmed, we will offer a replacement, exchange, or full refund at no additional cost to you.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
- If approved, your refund will be processed to your original method of payment.
- Refunds may take 5 days to appear in your account, depending on your bank or credit card provider.
Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.
No Restocking Fee
We do not charge any restocking fees for returned items.
Still Have Questions?
If you have any questions or concerns regarding our Refund and Returns Policy, feel free to contact our customer support team:
service@clearwaterflow.com
Thank you for shopping with ClearwaterFlow!